Returns & Exchanges

Official Exclusive is committed to ensuring your satisfaction with every luxury piece; if your order isn't perfect, you can return or exchange items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached and include the printed return authorization slip inside the box.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our team verifies the condition of your return, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing